Effective Date: 23 September 2023
BRITTAIN HUKINS LANE PROPERTY PTY LTD ("Lane Property", "we", "us", or "our") is committed to safeguarding the privacy of individuals and protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, submitting personal data, or engaging with our services (directly or via third-party platforms), you acknowledge and agree to the terms outlined in this Privacy Policy.
1. What We Collect
We collect personal information where necessary for our business functions. This may include (but is not limited to):
- Full name, email address, and contact number
- Booking and stay details
- Property ownership or listing informationPayment and billing information (for direct bookings or management agreements)
- Communications (email, SMS, messaging platforms)
- Device, IP address, browser type, and website usage data via cookies and analytics
We do not knowingly collect information from individuals under 18 years of age.
2. How Information Is Collected
We collect information through:
- Web forms, contact submissions, and email correspondence
Booking platforms (e.g. Airbnb, Booking.com)
- Direct guest interactions and property management processesAnalytics tools (e.g. Google Analytics)
- Cookies, session tracking, and server logs
You are not required to provide information, but refusal may limit our ability to offer certain services.
3. Why We Collect It
Lane Property collects, uses, and retains personal information for purposes including:
- Enabling guest bookings, communications, and stay coordination
- Facilitating property management and maintenance services
- Conducting internal administration and legal compliance
- Marketing and service updates (opt-out available at any time)
- Monitoring website usage and improving online experience
- Responding to disputes, complaints, or legal claims
4. Disclosure to Third Parties
We may disclose your information to third parties only where necessary, including:
- Booking channels and channel managers
- Cleaning, maintenance, and property service contractors
- Legal, financial, or insurance advisorsData storage and CRM platforms (some may be located overseas)
- Government agencies or law enforcement when required by law
All third-party access is subject to confidentiality obligations and/or legal compliance.
5. Overseas Disclosure
- We may use third-party systems located outside Australia. By providing your personal information, you consent to its transfer to jurisdictions that may not have the same privacy protections as under Australian law. We take reasonable steps to ensure compliance with APP 8.
6. Storage and Security
We implement reasonable physical, electronic, and managerial safeguards to protect your information. These include secure databases, access controls, and internal data policies. However, no transmission over the internet can be guaranteed as 100% secure. You provide information at your own risk.
7. Access, Correction & Complaints
You may request access to or correction of your personal data by contacting us in writing. We will respond within a reasonable timeframe, and may require identification verification.If you believe we have breached the APPs, contact us first to resolve the issue. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Cookies & Tracking
We use cookies and similar technologies to improve website functionality and user experience. These may track session data, preferences, and interactions. You can disable cookies via your browser settings, but doing so may affect functionality.
9. Policy Updates
This Privacy Policy may be amended at any time without notice. The current version will be available on our website. Continued use of our services constitutes acceptance of any revisions.
10. Contact
For any questions or concerns regarding these terms, please contact:
Lane Property
📍 164b James St, Brisbane, QLD
📧 properties@laneproperty.com.au
