What our Airbnb management service includes, and how it runs.

You want the property earning without running it yourself. Our Airbnb management service prices it, lets it, cleans it, looks after every guest and pays you twice a month.

18% + GSTof accommodation revenue. 15% + GST for two or more properties. No lock-in.

A written forecast within 24 hours.

★ 4.9 from 140 Google reviews200 properties managed$20M+ earned for owners
From forecast to first payout6 steps
1
Free income forecastWritten, within 24 hours
2
Setup$500 one-off. First clean, essentials stocked, furnishing if you want it
3
PhotographyOptional, or we use strong existing photos
4
Live on Airbnb, Booking.com and StayzOne synced calendar, pricing from night one
5
First guestsTypically within 7 days of going live
✓
Paid on the 1st and 16thWith a statement you can read

How it runs

Every manager lists the same services. Here's how ours actually work.

Pricing

Three layers, not one algorithm left alone

PriceLabs sets the starting rate and re-prices twice a day. Our own software checks it every morning against your market. A director signs off every change before it goes live.

2-night minimum most of the year, 3 to 5 nights only in named peaks
A price floor and ceiling on every property
Your nightly rate, next 7 nights
Local event
$180M
$175T
$185W
$205T
$290F
$310S
$215S
PriceLabs set the rate
Lane Pricing Analyser checked it against the market
Director signed it off
Base $185→$310 on the event night
Screening

Checked before the booking confirms

Every booking clears ID verification, a card on file and a check through Good To Book, the short-stay guest database. Airbnb stays are covered by AirCover.

Card details held for non-Airbnb bookings
Optional short-stay cover on top
Booking request, 3 nights
Government IDVerified
Card on fileHeld
Good To Book checkClear
Booking confirmedCover in place
Example
Cleaning and inspections

Photographed, step by step

Every checkout creates a job in LaneOps, the app we built for our cleaners. The checklist runs room by room and each step is photographed, so you have dated proof of condition if a claim is ever needed.

Cleaning charged to the guest, not you
Wear and faults flagged on every turnover
LaneOps turnover, checkout 10am
Linen changedPhoto 10:40am
Kitchen and surfacesPhoto 10:51am
BathroomsPhoto 11:02am
RestockedPhoto 11:10am
Staged for guestsIn progress
Example
Reporting and payouts

Every dollar on one statement

Income from every channel is reconciled into one statement showing bookings, costs and our fee. Your monthly report covers occupancy, nightly rate and how you compare with the market.

Payouts on the 1st and 16th
Every statement downloadable from your owner portal
Example month
Booking income$6,820
Management fee, 18% + GST-$1,350
Cleaning, charged to guests$0
Paid to you, 1st and 16th$5,470
Occupancy, nightly rate and how you compare with the market come in your monthly report.
Maintenance

Small things fixed before they get expensive

Faults spotted on turnovers are logged with a photo and a quote. Vetted local trades handle the small jobs. Anything over $500 comes to you first.

No surprise invoices on your statement
Maintenance log
Shower seal worn
Logged on turnover, photo attached
$180
Fixed
Aircon unit replacement
Logged on turnover, photo attached
$1,250
Awaiting your approval
Example
Owner portal

Your calendar and earnings, live on your phone

Log in any time to see every booking by channel, what you've earned so far, what's booked ahead and where the financial year is tracking. Your next payout is estimated before it lands, so the statement holds no surprises.

Block dates for your own stays and we keep them clear
Open nights flagged when demand is good
Owner portal
October
MTWTFSS
AirbnbBooking.comOpenGood demand
FY forecast ~$55,500▲ $2,800 this month
Earned$16,070
Booked$15,970
To come~$23,500
Next payout, 2 Nov$2,097
Example
Guest messages

Answered in minutes, any hour

Our AI answers about 60% of guest questions instantly, from your property guide. Anything that needs a person goes to our 24/7 team, who respond within 5 minutes.

Check-in details sent automatically
Review requested after every checkout
Guest messages
Guest, 9:14pmHi! What's the WiFi password?
It's on the card by the fridge: BeachHouse24. Enjoy your stay!Answered by Lane AI, instantly
Guest, 11:02pmThe aircon is making a loud noise.
Sorry about that. Try the reset button on the remote first. If it's still loud, we'll call you in 2 minutes.Answered by our team, 4 minutes
Example. About 60% of questions are answered by AI, the rest by our 24/7 team.
Guest guidebook

A guide for every property that updates itself

Each property gets its own digital guide, built from your listing and booking details: check-in, WiFi, parking and what's nearby. Every week we read guest messages and add the answers to questions that came up, so the same question gets asked less.

Specific to your address, not a generic PDF
Refreshed weekly from what guests actually ask
Asked by 2 guests last week"How do I use the stove?"
Added to the guideIt's induction, so place the pan on before turning it on
Every property's guide is updated weekly from real guest questions
Get your free income forecast

A written forecast within 24 hours.

What's in the fee

One fee for the running of it. Extras quoted, never buried.

18% + GSTof accommodation revenue

Included in your fee

Pricing, set twice a day and signed off by a director
Guest messages, answered 24/7
A digital guest guidebook for your property, updated weekly
Cleaning, linen and consumables turnover between every stay
Restocking
Routine inspections
Listing on Airbnb, Booking.com and Stayz
Guest screening before every booking confirms
Owner portal calendar, monthly report, payouts on the 1st and 16th

Not included in your fee

CleaningPaid by the guest on every booking, so it never comes out of your payout.
Platform feesAirbnb, Booking.com and Stayz take their own commission on each booking.
Insurance and utilitiesYour building and contents cover, plus power, water and internet.

Other costs, only when they apply

Setup

$500 one-off fee at onboarding.

Repairs and maintenance

At cost, no markup. Anything over $500 needs your approval.

Optional

Photography. Furnishing, 30 to 40% below retail through our suppliers.

See the full fee breakdown and a worked example

Owners on Lane

What owners say once it's running.

Google reviews4.9★★★★★From 140 reviewsRead them on Google
★★★★★

"Lane Property transformed our long-term rental in Brisbane into a short-term gem. Their expert guidance and strategic approach made the transition much easier than we imagined."

C
ConnorLane owner, Google review
★★★★★

"From the moment I was engaged by Lane Property's Liam Hukins I was impressed. Liam's explanation of potential returns and the ease in which Lane Property seamlessly manage every need of an Airbnb owner has been flawless."

D
DanielLane owner, Google review
★★★★★

"Lane Property did a great job getting me up and running with short-term rentals. I'd certainly recommend them."

L
LucyLane owner, Google review

Already with a manager?

Moving to Lane takes one email.

Send us your last three statements. We'll show you what we'd change and what you'd net. If you move, we rebuild your listing and put it live a week before handover, so bookings start from day one.

No lock-inFee charged on accommodation revenue onlyPricing check against the market within 48 hours
Get a free second opinion

Send your last three statements. We'll reply within 24 hours.

Prefer to stay hands-on?

Want the account in your name?

With our co-host plan we set up the listing on an account we can hand over to you if you ever take it back. We run pricing, messages and reviews, you look after the property. Available Australia-wide.

See the co-host plan

How the switch works

What happens when you move to Lane.

  1. Check your notice periodMost Queensland managers appoint under a Form 6, which usually needs just 30 days' notice. Send it through and we'll check your terms.
  2. We arrange the handoverWe contact your current manager to organise key collection and handover, so you're not chasing anyone.
  3. Listed a week earlyYour listing goes live 7 days before handover, so the calendar is already filling when we take over.
  4. Handover dayOur linen on the beds, a full inventory, and professional photos if the listing needs them.
  5. Day-to-day managementPricing, guest messages, cleaning and twice-monthly payouts from there.
  6. Leaving is just as simpleIf you ever move on, it's 30 days' notice. We'll work with your next manager or sales agent on the handover.

Before you decide

Airbnb management services, answered.

What does the 18% + GST cover, and what is still my cost?

The fee covers pricing, guest messages, cleaning and linen turnover, restocking, routine inspections, listings and your monthly report. Cleaning is charged to the guest. There's a $500 one-off setup fee at onboarding. Platform fees, repairs, insurance, photography and furnishing stay with you, and repairs over $500 need your approval first.

Am I locked into a contract?

No. There's no lock-in. You can leave with 30 days' notice, and bookings already confirmed after you leave are honoured.

Can I still use the property myself?

Yes, whenever you want. Block any dates in your owner portal and we keep them clear of bookings.

How much control do I keep over pricing?

Every property has a price floor and a ceiling the system can't cross. You can set your floor, and a director signs off every change before it goes live.

I already have a manager. Is switching a hassle?

No. Send your last three statements and we'll reply within 24 hours with what we'd change. If you move, we rebuild and relist your property, timed to go live as your current notice ends.

How quickly will my property start earning?

The first booking typically lands within 7 days of going live. A furnished property gets there fastest.

How and when do I get paid?

Twice a month, on the 1st and the 16th, with a statement showing every booking, every cost and our fee.

Step one

See what your property would earn, before you commit.

A written forecast for your suburb and bedroom count, set against what it earns on a long-term lease.

Get your free income forecast

A written forecast within 24 hours.

(07) 3135 0927 · hello@laneproperty.com.au

Get Your Free Rental Assessment →