What does full-service Airbnb management include?

Full-service management is completely hands-off. We handle dynamic pricing optimization, 24/7 guest communication, professional cleaning coordination, maintenance and repairs, multi-platform listing across Airbnb and Booking.com, financial reporting, and bi-monthly owner payouts. You receive income without any operational involvement.

How much does Lane Property charge for management?

Lane Property charges 18% + GST of booking revenue for full-service management. This is billed bi-monthly along with your payout. There are no setup fees, no hidden costs, and no upfront charges. You only pay when your property earns.

What areas does Lane Property service?

We provide full-service management across Brisbane, Gold Coast, and Sunshine Coast in Queensland. We currently manage 120+ properties with an average occupancy rate of 84% and have deep local expertise in these markets.

How often do I receive payouts?

Owners receive bi-monthly payouts (twice per month) directly to their nominated bank account. You have 24/7 access to your owner portal showing real-time bookings, revenue, expenses, and detailed financial reports.

Who handles cleaning and maintenance?

Lane Property coordinates all cleaning and maintenance for your property. We work with vetted professional cleaners and tradespeople, schedule all services, conduct quality inspections, and handle emergency repairs. You never need to arrange cleaners or deal with maintenance issues.

What is your occupancy rate?

Our managed properties average 84% occupancy across Brisbane, Gold Coast, and Sunshine Coast markets. This is achieved through our OccuMax dynamic pricing system, professional guest communication, multi-platform distribution, and optimized listing strategies.

Do you handle council registrations and compliance?

Yes, we assist with council registration requirements (particularly in Noosa), body corporate communications, insurance guidance, and ongoing monitoring of Queensland short-term rental regulations to ensure your property remains compliant.

Our Airbnb Management Services

HOW IT WORKS

Full-Service Airbnb Property Management, Engineered for Maximum Returns

We've built systematic processes and partnerships across Queensland to deliver consistent results. Here's exactly how we maximise your income while protecting your property.

REVENUE OPTIMISATION ENGINE

Dynamic Pricing That Outperforms Traditional Revenue Management

Our revenue optimisation system analyses over 50 data points every single day to calculate the perfect nightly rate for your property. We track competitor pricing across 200+ comparable listings in your suburb, monitor local events (concerts, conferences, school holidays), analyse historical booking patterns, and factor in seasonal demand fluctuations to ensure you're capturing maximum revenue without leaving money on the table.

Automated price adjustments every 24 hours based on real-time supply and demand signals in your local market
Competitor rate tracking across Airbnb, Booking.com, and Stayz to ensure you remain competitively positioned
Strategic minimum stay requirements during peak periods (Christmas, Easter, major events) to maximise revenue per booking
Last-minute booking optimisation with calculated discounts to fill calendar gaps 3-7 days before check-in
Seasonal pricing strategies tailored to Queensland's unique patterns (Schoolies, winter migration, summer holidays)

40%

Average income increase versus long-term rental rates

Weekly Performance Reviews by Revenue Management Team

Every Monday, our team reviews your property's performance against three critical metrics: occupancy rate (are we booking enough nights?), average daily rate/ADR (are we pricing optimally?), and booking lead time (are guests booking last-minute or well in advance?). We compare these against market benchmarks for your property type and location. If occupancy is strong but ADR is below market, we increase prices. If occupancy is lagging but ADR is high, we become more aggressive with pricing to capture bookings. This human oversight combined with algorithmic pricing is what separates professional management from set-and-forget approaches.

24/7 GUEST COMMUNICATION SYSTEM

AI-Enhanced Support That Delivers Instant Responses

Speed matters in hospitality. We've built comprehensive digital guidebooks for every property covering everything from WiFi passwords to appliance instructions to local restaurant recommendations. These guidebooks are loaded into our AI support system, which automatically responds to common guest questions within seconds. When a guest messages asking "How do I work the stove?", our AI instantly replies with "It's an induction cooktop - place your pan on the burner first, then press the power button. The burner won't activate without cookware present." This system handles 60% of guest inquiries automatically, freeing our 24/7 human support team to prioritise urgent issues and complex requests.

AI-powered instant responses for common questions (WiFi, appliances, check-in procedures, local recommendations)
Automatic escalation to 24/7 human support team when AI detects frustration, emergency keywords, or complex issues
Comprehensive digital guidebooks covering property-specific instructions, house rules, and neighbourhood guides
Pre-arrival messaging sequence with check-in instructions sent 48 hours before arrival, parking details 24 hours before, and welcome message on arrival day
Thorough guest screening including review history analysis and booking verification to protect your property
Post-stay review management with strategic timing to maximise 5-star review rates

3 min

Average response time to all guest messages (AI + human team)

How Our AI Support System Protects Your Revenue

Response speed directly impacts your booking conversion rate and Superhost status. Airbnb's algorithm favours listings with fast response times and high response rates. Our AI system maintains a 100% response rate with sub-60-second replies to routine questions, which boosts your search ranking. Meanwhile, our human team handles complex situations with the empathy and problem-solving ability that maintains your 5-star rating. It's the best of both worlds: speed at scale plus human judgment when it matters.

SEAMLESS CHECK-IN SYSTEMS

24/7 Self-Check-In That Guests Love

Flexibility is non-negotiable in short-term rentals. We've established two proven check-in systems across Queensland: secure lockboxes positioned within 200 metres of your property (enabling true 24/7 check-in for late flights and early arrivals), and partnerships with local convenience stores where guests collect keys using a unique code. Both systems are explained clearly in pre-arrival messages, complete with photos and step-by-step instructions. This eliminates the coordination hassles of in-person handovers while giving guests the autonomy they expect from Airbnb.

Secure lockbox systems installed within 200m of your property for complete flexibility and 24/7 access
Convenience store partnerships where guests collect and return keys using unique booking codes
Detailed check-in instructions with photos sent 24 hours before arrival via SMS and messaging platform
Backup support protocol if guests experience any check-in issues (our team responds within 5 minutes)
Automated check-out reminders sent morning of departure with simple instructions

99.8%

Smooth check-in rate without host involvement

Why Self-Check-In Drives More Bookings

Airbnb data shows that listings with 24/7 check-in receive 15-20% more bookings than properties requiring coordinated key handovers. Business travelers, international visitors with unpredictable flight times, and last-minute bookers all filter for self-check-in properties. By removing this friction point, you capture a larger share of the booking market while eliminating the need for anyone to be available at specific times.

PROPERTY PROTECTION & MAINTENANCE

Your Property Stays in Pristine Condition Between Every Booking

We maintain a network of vetted, reliable cleaners and tradespeople across Brisbane, Gold Coast, and Sunshine Coast who understand short-term rental standards. After every checkout, our cleaners perform a comprehensive turnover following our 47-point checklist, with photo verification uploaded to our system. Monthly property inspections catch small issues before they become expensive problems. When repairs are needed, our local maintenance partners respond within 4 hours for urgent issues. All this is covered by Airbnb's automatic $3M damage protection at no additional cost to you.

Professional cleaning after every single checkout following detailed 47-point checklist (not just surface-level tidying)
Photo verification system where cleaners document property condition after each turnover
Monthly property walkthroughs by our team with comprehensive photo reports emailed to you
Network of vetted local tradespeople across all Queensland markets for fast, cost-effective repairs
24/7 emergency maintenance response for urgent issues (burst pipes, lockouts, major appliance failures)
Covered by Airbnb's $3M damage protection at no additional cost (included automatically with every booking)

$3M

Damage protection through Airbnb at no extra cost to you

How We Maintain Quality at Scale

Managing 120+ properties means we've refined our systems to catch issues early. Our cleaners are trained to spot problems (loose door handles, worn towels, low coffee supplies) and report them immediately. Our monthly inspections include appliance testing, pest checks, and exterior maintenance assessment. This proactive approach means your property doesn't deteriorate over time - in fact, many of our owners report their properties are in better condition after two years of STR management than they were under long-term tenants.

Turnover & Maintenance Process

Guest Checkout: Automated cleaning dispatch triggered, cleaner receives property-specific checklist and access instructions

Deep Clean Performed: Professional clean following 47-point checklist (bathrooms, kitchen, bedrooms, living areas, outdoor spaces)

Quality Inspection: Cleaner photographs key areas, checks all appliances, tests locks, verifies amenities are stocked

Restocking: Essential items replenished (toilet paper, soap, coffee, laundry detergent) based on inventory system

Final Verification: Photos uploaded to system, any issues flagged for our team, property marked ready for next guest

Monthly Inspection: Lane Property team member conducts walkthrough, tests appliances, documents condition with comprehensive photo report

Inspection Frequency

After Every Stay + Monthly Walkthrough

MAXIMUM VISIBILITY & BOOKINGS

Professional Marketing That Converts Browsers Into Bookers

Your listing is competing with thousands of other properties for attention. We create professional photography or AI-enhanced visuals that showcase your property's best features in perfect lighting. Our SEO-optimised titles and descriptions ensure you appear in relevant searches ("Beachfront Broadbeach apartment with parking" rather than generic "Nice 2BR apartment"). We strategically highlight amenities that boost your search ranking (air conditioning, WiFi, parking, pool access) and constantly refine your listing based on conversion data. Your property is listed across Airbnb, Booking.com, and Stayz with unified calendar management to prevent double bookings.

Professional photography or AI-generated visuals highlighting your property's unique features and best angles
SEO-optimised titles including location landmarks, property type, and high-value amenities ("Surfers Paradise Ocean View | Pool + Parking")
Compelling descriptions answering the questions guests actually search for (beach distance, parking type, bed configuration)
Strategic amenity selection to boost search ranking in platform algorithms
Multi-platform distribution across Airbnb, Booking.com, and Stayz with synchronized calendars
Regular listing optimisation based on booking conversion rates and search performance data

84%

Portfolio-wide occupancy rate across all our properties

Why Listing Quality Directly Impacts Your Bottom Line

Airbnb and Booking.com use search algorithms that consider dozens of factors: photo quality, response time, review scores, booking conversion rate, and listing completeness. Properties with professional photos receive 3x more bookings than amateur snapshots. Detailed descriptions with local keywords rank higher in searches. We A/B test different headlines and description formats, tracking which variations drive more bookings. This isn't set-and-forget - we continuously refine your listing to climb search rankings and convert more views into bookings.

Listing Optimisation Strategy

Photography: Professional shoots or AI enhancement highlighting natural light, space, and key amenities

Title Optimisation: "Broadbeach Luxury Apt | Ocean View | Pool + Free Parking" (includes location, unique features, and value-adds)

Description Structure: Answer key questions first (location, parking, WiFi), then highlight unique features, then practical details

Amenity Selection: Strategic choices that boost algorithm ranking (WiFi speed, air conditioning, parking type, work-from-home setup)

Platform Distribution: Listed across Airbnb, Booking.com, and Stayz with unified calendar to prevent double bookings

Continuous Improvement: Monthly review of conversion rates, search ranking, and competitor positioning with refinements

Active Platforms

Airbnb + Booking.com + Stayz

COMPLETE TRANSPARENCY & CONTROL

Real-Time Owner Portal + Reliable Bi-Monthly Payouts

You should never wonder how your property is performing. Our owner portal gives you 24/7 access to your live booking calendar, revenue tracking, expense breakdowns, and performance metrics. See exactly which dates are booked, what rates were charged, and how your property compares to your suburb's average. We process payouts twice monthly via direct deposit on the 1st and 16th, giving you predictable cash flow. Comprehensive monthly statements break down every dollar earned and every expense incurred, with full documentation available for your accountant come tax time.

Real-time owner portal accessible 24/7 from any device showing live calendar, bookings, and revenue
Bi-monthly payouts via direct deposit on the 1st and 16th of every month for predictable cash flow
Comprehensive monthly statements with detailed profit and loss breakdown for tax purposes
Expense tracking with documentation for all cleaning, maintenance, supplies, and platform fees
Performance benchmarking showing how your property performs versus market averages
Dedicated account manager available for strategy discussions, questions, and optimisation advice

$10M+

Total revenue generated for our property owners since launch

Why Predictable Cash Flow Matters

Short-term rental income is inherently variable month-to-month based on seasonality. Our bi-monthly payout structure smooths out this variability, giving you consistent cash flow to cover your mortgage, expenses, and profit. You're not waiting 30-45 days after a booking to receive your money - payouts happen every two weeks. Combined with transparent expense tracking and monthly P&L statements, you have complete visibility into your investment's performance and accurate records for tax deductions.

Dynamic Pricing Engine

Weekly Performance Reviews

Multi-Platform Distribution

AI-Enhanced Guest Support

24/7 Human Support Team

Self-Check-In Systems

Review Management

Professional Deep Cleaning

Photo Verification System

Amenity Restocking

Monthly Property Inspections

Maintenance & Repairs

Damage Protection

Property Condition Management

Wholesale Furniture Sourcing

Interior Styling Advice

Turnkey Setup Service

Professional Photography

SEO-Optimised Listings

Listing Optimisation

Real-Time Owner Portal

Bi-Monthly Payouts

Monthly P&L Statements

Dedicated Account Manager

Full-Service Airbnb Property Management, Engineered for Maximum Returns

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November 2025

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